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bk48 takes the handling of your personal information seriously. This policy sets out exactly what data we collect when you use our lobby, how we store it, and what choices you have — access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to link, whether that is Nagad, Upay or a Bank Transfer. We also record transactional data tied to deposits and withdrawals so that your account wallet reflects an accurate and auditable history. Beyond registration and transactions, we collect device and session data: browser type, session timestamps and the pages you visit within our lobby. This helps us keep the account experience consistent whether you are on a desktop or a mobile browser. We do not sell your personal data to third parties. Data shared with payment processors such as Nagad or Upay is limited to what those processors need to complete your transaction and is governed by their own published terms. We may retain your account records for as long as required under applicable financial and platform obligations, or until you formally request otherwise through the contact routes described in this policy. Availability of any service connected to this data depends on local law and your eligible region.
Transaction data shared with Nagad is limited to what is needed to complete your deposit or withdrawal. Nagad's own privacy terms apply to data held on their side.
When you use Upay to fund your account wallet, only the minimum required transaction detail is passed to Upay. We do not retain your Upay credentials on our servers.
Bank Transfer records are logged in your account transaction history. We hold these records for audit and account reconciliation purposes in line with our data retention schedule.
This policy covers data collected and processed by bk48 directly through this website and your account. It does not extend to third-party services you reach from our platform, and it does not govern data processed independently by payment processors or game studios. The scope is defined by what we control — the account system, the lobby session and the support contact routes published on this site.
Data collected at login, registration and account verification falls fully within this policy. This includes the email, contact and identity details you enter in the account fields, as well as session tokens created during your visit.
Deposit and withdrawal records processed through your account wallet are covered here. Data passed to Nagad, Upay or a Bank Transfer provider at the point of transaction is then subject to those providers' own privacy terms.
Pages, lobby navigation and game category browsing data we collect through our own systems are within scope. We use this to maintain the lobby and to identify and fix access issues — not to build marketing profiles sold to third parties.
Game studios including Bigtime Gaming, PG Soft, Habanero and JDB supply game content only. Any data processed inside their game engines is outside our direct control and is governed by each studio's own terms and data practices.
You have a set of concrete actions available to you as an account holder on bk48. First, you can request a review of the personal data we hold against your account — the correct route is through the support contact channels listed in this policy, not through a general lobby enquiry. Second, if any account detail we hold is incorrect — your contact number, email or linked wallet name — you can update it directly within your account settings page; for information that cannot be self-edited, raise a correction request with our support team. Third, you can ask what data we have shared with third-party processors such as Nagad or Upay, and we will provide a factual summary of what was passed and why. Finally, if you want to request that your account data be deleted, that request is handled through our formal support route and will be assessed against our legal retention obligations before action is taken. All requests are subject to identity verification to protect your account.
Contact our support team through the published route to request a summary of the personal data held on your account. We will confirm what is stored and under what basis.
Update your contact and wallet details via account settings. For fields you cannot edit yourself, submit a correction request through our support contact and we will action it after identity verification.
You can ask which third-party processors received your data and for what transaction purpose. We will provide a factual, specific answer rather than a generic statement.
Raise a formal deletion request via our support contact. We will review it against retention obligations and confirm what can be removed, what must be kept and the expected timeline for the action.
If you have a question about this policy, want to exercise one of the rights described above, or need to flag a concern about how your data is being handled, use the contact routes published on this site. We do not publish support hours or response time commitments we cannot verify, so check the contact page for the current routes available. All privacy-related requests should be submitted in writing so there is a clear record for both sides.
The live chat widget on the site is the direct route for account and privacy questions. Start there to reach the support team without leaving the platform.
For formal privacy requests — data review, correction or deletion — use the email address published on our contact page. Written requests create a clear record we can act on.
Your signed-in account area contains a help section where you can submit a query directly. This route links your request automatically to your account record.
We apply account-level access controls so that only you — with your verified credentials — can reach your own wallet history, transaction records and personal details. Cookie data is used for session continuity and lobby navigation; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the account area loads. Data retention periods are set by platform and financial obligations: transaction records are kept for the period required under those obligations, while session and browsing data is retained for a shorter, operational window. To request any change to your data or to ask a specific question about retention, the support contact routes on this site are the correct path. We do not store your Nagad, Upay or Bank Transfer credentials on our servers beyond what the transaction completion requires.
Access to your personal data within bk48 requires your account credentials. We do not allow cross-account data access, and any support-side access to your record is logged for audit purposes.
Cookies keep your session active across lobby pages and remember your account state. Adjust cookie permissions in your browser; note that session cookies are needed for the account area to function correctly.
Transaction records linked to Nagad, Upay or Bank Transfer payments are retained for the period required by our platform and financial obligations. Browsing and session data is held for a shorter operational period only.
If we update this privacy policy in a material way, we will place a notice in the account area so you see it on your next login. Continued use of the account after a notified change indicates acceptance of the revised terms.
Below are questions about how bk48 handles your data — covering what we collect, how long we keep it, what your rights are and how to contact us. If your question is not answered here, reach the support team through the contact routes on this site.
We collect the name, contact details and payment method information you provide at registration. We also log session data such as browser type and login timestamps. Wallet transaction records — including Nagad, Upay or Bank Transfer entries — are stored in your account history.
We share only what is necessary to complete a transaction — for example, passing required details to Nagad or Upay to process a deposit. Game studios such as Bigtime Gaming and PG Soft supply content only; we do not pass personal account data to them. We do not sell your data.
Transaction records are retained for the period required under our platform and financial obligations. Session and browsing data is kept for a shorter operational window. You can ask for a specific retention summary by contacting us through the support routes published on this site.
Submit a written request through the email support route or the account help section on the site. We will confirm your identity first, then provide a factual summary of the personal data held against your account. We aim to respond through the same channel you used.
Yes. Raise a formal deletion request via the support contact routes on this site. We will review it against our legal and financial retention obligations, tell you what can be removed, what must be kept, and confirm the steps we will take.
This policy applies to data collected through the bk48 platform. Access to the platform and the applicability of any rights described here depend on your local law and eligible region. We recommend checking local regulations around online account services in Bangladesh before using the platform.